Roles

A view for every role at your park.

Twenty-five starter roles, from general manager to lifeguard. Each person sees their own dashboard and asks in plain words: managers get your park's measured data, everyone gets your handbook, and ride procedures reach only the people trained on that ride. Add the roles you use, rename them, or build your own.

Shown on a real park with its name and ride names hidden. The handbook is a made-up sample. Handbook and Safety: 2027 season; safety answers switch on for a park after its own validation. Dashboards are from the live product, where safety answers are still off; the answers were captured with them on, as they are after a park's validation.

Leadership
Operations
Maintenance
Safety
Guest experience
Food and beverage
Aquatics
Entertainment
Facilities
Finance
General
Health
People
Retail
Revenue
Security

General manager

Handbook and the full analyst, peers anonymized. Handbook: general, procedures, safety procedures

Parkway, as general manager
General manager: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Operations Score
  • Mechanical reliability
  • Needs attention
  • What changed
  • Forecast risk
  • Hours today
  • Documents due for review

What they ask

  • What needs my attention today?
  • How does our reliability compare with other parks?
  • Which rides are getting worse this season?
  • Is there lightning in today's forecast?

Corporate executive

The full analyst across the chain. Handbook: general

Parkway, as corporate executive
Corporate executive: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Portfolio
  • Needs attention
  • Against the field

What they ask

  • Which park needs help first?
  • How do our parks rank on reliability?
  • Which park lost the most operating time to breakdowns?

Operations manager

Handbook and the full analyst, peers anonymized. Handbook: general, procedures, safety procedures

Parkway, as operations manager
Operations manager: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Right now
  • Capacity constraints
  • Busiest hours today
  • Rope drop
  • Crowd forecast
  • Weather

What they ask

  • Where am I capacity constrained?
  • When is the park busiest today?
  • Is there lightning in today's forecast?
  • What is our weather hold procedure?

Ride operations supervisor

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as ride operations supervisor
Ride operations supervisor: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Right now
  • My area right now
  • Closures today
  • Weather
  • My procedures

What they ask

  • Which of my rides are down right now?
  • What is the evacuation procedure for my ride?
  • Is there lightning in today's forecast?
  • Ride E is down. Where do I send the line?
Ride operations supervisor on a phone: chat
Ride operations supervisor on a phone: My day
Answer to: What is the evacuation procedure for my ride? (after choosing the ride)
Ride operations supervisor asks: "What is the evacuation procedure for my ride? (after choosing the ride)"

Ride operator

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as ride operator
Ride operator: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • My rides right now
  • Hours today
  • Weather
  • My procedures

What they ask

  • What do I do if a restraint light stays on?
  • When do we stop dispatching for lightning?
  • Is there rain or lightning in today's forecast?
  • Is my ride running right now?
Ride operator on a phone: chat
Ride operator on a phone: My day
Answer to: How do I do the restraint check? (after choosing the ride)
Ride operator asks: "How do I do the restraint check? (after choosing the ride)"
Answer to: We're behind, can I skip the restraint check on Ride A?
Ride operator asks: "We're behind, can I skip the restraint check on Ride A?"

Maintenance director

Handbook and the full analyst, peers anonymized. Handbook: general, procedures, safety procedures

Parkway, as maintenance director
Maintenance director: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Mechanical reliability
  • Rides to watch
  • Repeat offenders
  • Getting worse
  • Closures today
  • Documents due for review

What they ask

  • Which rides are getting worse this season?
  • Which ride broke down most this season?
  • What is our lockout and tagout procedure?
  • Which rides are down right now?

Maintenance technician

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as maintenance technician
Maintenance technician: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Right now
  • Closures today
  • Rides to watch
  • My procedures

What they ask

  • What is the lockout procedure for Ride B?
  • What do I check before a ride reopens after a stop?
  • Which rides are down right now?
  • Is there lightning in today's forecast?
Maintenance technician on a phone: chat
Maintenance technician on a phone: My day
Answer to: What are the steps to lock out a ride?
Maintenance technician asks: "What are the steps to lock out a ride?"

Safety manager

Handbook and the full analyst, peers anonymized. Handbook: general, procedures, safety procedures

Parkway, as safety manager
Safety manager: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Closures today
  • Rides to watch
  • Documents due for review
  • Questions with no answer

What they ask

  • What is our lightning policy for outdoor rides?
  • What is the evacuation procedure for coasters?
  • Which rides have stopped today?
  • Is there lightning in today's forecast?
Answer to: What is our lightning policy for outdoor rides?
Safety manager asks: "What is our lightning policy for outdoor rides?"

Guest services

Handbook and this park's operations. Handbook: general, procedures

Parkway, as guest services
Guest services: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Right now
  • Hours today
  • Events today
  • Shows today
  • Weather

What they ask

  • A guest wants a rain check. What is the policy?
  • What do I do if a child is lost?
  • Which rides are down right now?
  • What time does the park close tonight?
Guest services on a phone: chat
Guest services on a phone: My day
Answer to: A parent says their child is lost, what do I do?
Guest services asks: "A parent says their child is lost, what do I do?"

Admissions and parking

Handbook and this park's operations. Handbook: general, procedures

Parkway, as admissions and parking
Admissions and parking: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Hours today
  • Crowd forecast
  • Weather
  • Events today

What they ask

  • What time do gates open today?
  • What is the re-entry policy?
  • Is it going to rain today?
  • What do I do when the main lot fills?
Admissions and parking on a phone: chat
Admissions and parking on a phone: My day
Answer to: What do we do when the main parking lot is full?
Admissions and parking asks: "What do we do when the main parking lot is full?"

Food and beverage manager

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as food and beverage manager
Food and beverage manager: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Crowd forecast
  • Busiest hours today
  • Weather
  • Events today

What they ask

  • When is the park busiest today?
  • What is our allergen policy?
  • Is it going to be hot today?
  • What time does the park close tonight?
Food and beverage manager on a phone: chat
Food and beverage manager on a phone: My day
Answer to: What is our allergen policy?
Food and beverage manager asks: "What is our allergen policy?"

Food and beverage team member

Staff handbook. Handbook: general, procedures, safety procedures

Parkway, as food and beverage team member
Food and beverage team member: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Hours today
  • My procedures

What they ask

  • What temperature must the fryer hold?
  • A guest asks about allergens. What do I do?
  • When do I get my break?
  • What time does the park close tonight?
Food and beverage team member on a phone: chat
Food and beverage team member on a phone: My day
Answer to: What temperature does chicken need to be cooked to?
Food and beverage team member asks: "What temperature does chicken need to be cooked to?"

Retail and games

Staff handbook. Handbook: general, procedures

Parkway, as retail and games
Retail and games: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Hours today
  • Crowd forecast
  • My procedures

What they ask

  • How do I process a return?
  • What do I do if a child is lost?
  • What is the dress code?
  • What time does the park close tonight?
Retail and games on a phone: chat
Retail and games on a phone: My day
Answer to: How do I process a return?
Retail and games asks: "How do I process a return?"

Aquatics manager

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as aquatics manager
Aquatics manager: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Weather
  • Crowd forecast
  • Hours today
  • Documents due for review

What they ask

  • When do we clear the pools for lightning?
  • Is there lightning in today's forecast?
  • How many guards does each pool need?
  • Is it going to be hot today?
Aquatics manager on a phone: chat
Aquatics manager on a phone: My day
Answer to: How many guards does each pool need?
Aquatics manager asks: "How many guards does each pool need?"

Lifeguard

Staff handbook. Handbook: general, procedures, safety procedures

Parkway, as lifeguard
Lifeguard: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Weather
  • Hours today
  • My procedures

What they ask

  • What are the whistle signals?
  • When do we clear the water for lightning?
  • How often do we rotate stands?
  • Is there lightning in today's forecast?
Lifeguard on a phone: chat
Lifeguard on a phone: My day
Answer to: What do the whistle signals mean?
Lifeguard asks: "What do the whistle signals mean?"

Security

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as security
Security: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Crowd forecast
  • Events today
  • Hours today
  • My procedures

What they ask

  • What is the bag check policy?
  • What do I do if a child is lost?
  • What time does the park close tonight?
  • Are any events on today?
Security on a phone: chat
Security on a phone: My day
Answer to: How do I do a bag check?
Security asks: "How do I do a bag check?"

First aid

Staff handbook. Handbook: general, procedures, safety procedures

Parkway, as first aid
First aid: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Weather
  • Events today
  • My procedures

What they ask

  • When do we call EMS for a heat case?
  • How do I report a guest injury?
  • Is it going to be hot today?
  • Is there lightning in today's forecast?
First aid on a phone: chat
First aid on a phone: My day
Answer to: When do we call EMS for a heat case?
First aid asks: "When do we call EMS for a heat case?"

Entertainment

Staff handbook. Handbook: general, procedures

Parkway, as entertainment
Entertainment: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Shows today
  • Weather
  • My procedures

What they ask

  • What happens to the parade if it rains?
  • Is it going to rain this afternoon?
  • What shows are on today?
  • Where do I check in for my shift?
Entertainment on a phone: chat
Entertainment on a phone: My day
Answer to: What happens to the parade if it rains?
Entertainment asks: "What happens to the parade if it rains?"

Custodial and grounds

Staff handbook. Handbook: general, procedures, safety procedures

Parkway, as custodial and grounds
Custodial and grounds: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Crowd forecast
  • Hours today
  • My procedures

What they ask

  • Where do biohazard cleanups get reported?
  • Which chemicals can I use on ride vehicles?
  • Is it going to rain today?
  • What time does the park close tonight?
Custodial and grounds on a phone: chat
Custodial and grounds on a phone: My day
Answer to: Where do biohazard cleanups get reported?
Custodial and grounds asks: "Where do biohazard cleanups get reported?"

Revenue and marketing

Handbook and the full analyst, peers anonymized. Handbook: general

Parkway, as revenue and marketing
Revenue and marketing: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Forecast risk
  • Crowd forecast
  • Events today
  • Needs attention

What they ask

  • Which days this week will a bad forecast cost us guests?
  • Which days this week look busiest?
  • Are any events on today?
  • How did forecast rain affect our weekends?

Finance and capital planning

Handbook and the full analyst, peers anonymized. Handbook: general

Parkway, as finance and capital planning
Finance and capital planning: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Capital shortlist
  • Operations Score
  • Mechanical reliability

What they ask

  • What should we spend five million dollars on?
  • How much operating time do breakdowns cost us?
  • How does our reliability compare with other parks?

HR and training

Staff handbook. Handbook: general, procedures

Parkway, as hr and training
HR and training: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • What staff ask most
  • Questions with no answer
  • Documents due for review
  • People joining

What they ask

  • What is the call-out policy?
  • What is the dress code?
  • When is payday?
  • What time does the park close tonight?
HR and training on a phone: chat
HR and training on a phone: My day
Answer to: When is general orientation held?
HR and training asks: "When is general orientation held?"

Seasonal team member

Staff handbook. Handbook: general, procedures

Parkway, as seasonal team member
Seasonal team member: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Hours today
  • Weather

What they ask

  • When is my next paycheck?
  • What is the dress code?
  • Where do employees park?
  • What time does the park close tonight?
Seasonal team member on a phone: chat
Seasonal team member on a phone: My day
Answer to: Where do team members park?
Seasonal team member asks: "Where do team members park?"
Answer to: Is there free wifi for team members?
Seasonal team member asks: "Is there free wifi for team members?"

Manager on duty

Handbook and this park's operations. Handbook: general, procedures, safety procedures

Parkway, as manager on duty
Manager on duty: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Right now
  • Closures today
  • Weather
  • Crowd forecast
  • Events today
  • Needs attention
  • My procedures

What they ask

  • Which rides are down right now?
  • Is there lightning in today's forecast?
  • What is our weather hold procedure?
  • Ride E is down. Where do I send the line?
Manager on duty on a phone: chat
Manager on duty on a phone: My day
Answer to: Ride A is down. Where do I send the line?
Manager on duty asks: "Ride A is down. Where do I send the line?"

Group sales and events

Handbook and this park's operations. Handbook: general, procedures

Parkway, as group sales and events
Group sales and events: chat beside the role's dashboard

On their dashboard

  • Policy updates to read
  • Crowd forecast
  • Events today
  • Hours today
  • Weather

What they ask

  • Which days this week look quieter for a group visit?
  • What is the group ticket policy?
  • Is it going to rain on Saturday?
  • Are any events on today?
Group sales and events on a phone: chat
Group sales and events on a phone: My day
Answer to: What is the group ticket policy?
Group sales and events asks: "What is the group ticket policy?"
Ride tablets

A tablet at the ride answers for that ride.

Set up a shared tablet at a ride or stand. It needs no personal sign-in, answers only for its own ride, and clears the conversation after a few idle minutes so the next operator starts fresh.

A shared ride tablet: chat beside the ride's dashboard
Walkthrough

Set up the roles your park uses.

We will show your managers and frontline staff their own views on your park in a thirty-minute walkthrough.

Request a walkthroughHow the handbook works